Privacy Policy
Last updated: 3 July 2026
Veesva ("we", "us") provides a WhatsApp-based customer engagement and ticketing service. This page explains, in plain terms, what personal information we collect and how we use it. We respect your privacy and collect only what we need to provide the service.
Information we collect
- Account & contact details — names, email addresses, and phone numbers of your team and the people who message you.
- Messages & tickets — the content of conversations and support tickets processed through the service.
- Usage data — basic technical logs needed to operate, secure, and improve the service.
How we use it
We use this information to deliver the service — routing and responding to messages, managing tickets, and maintaining, securing, and improving the platform. We do not use your data for unrelated purposes.
Sharing
We do not sell your personal information. We share it only with the service providers needed to run Veesva (for example, messaging and hosting infrastructure such as Meta's WhatsApp Business Platform), and where required by law.
Security & retention
We take reasonable technical and organisational measures to protect your information, and retain it only as long as needed to provide the service or as required by law.
Your choices
You may request access to, correction of, or deletion of your personal information, subject to applicable law. Contact us using the details below and we will respond within a reasonable time.
Contact
Questions about this policy or your data? Email hello@veesva.com.
This statement is provided as general information and is not legal advice. It should be reviewed and adapted by your legal or compliance team before being relied upon.